Kyowon Wells water purifier customer center phone number (breakdown, moving registration)
If a water purifier rented or purchased from Kyowon Wells has a malfunction or problem, you can contact the customer center or request it through the official website. From now on, let’s learn more about the Kyowon Wells water purifier AS application method, operating hours, and warranty.
Kyowon Wells water purifier customer center online application 교원웰스 정수기 고객센터
You can apply for breakdowns and repairs through the Kyowon Wells official website, and you can apply for as long as you know the customer code without registering as a member on the Kyowon Wells website. If you apply online, it will be processed sequentially. 좋은뉴스
Online registration is only available for water purifiers, air purifiers, bidets, water softeners, and Wells Farm. For other products, as application can be made through the customer center.
After accessing the Kyowon Wells homepage, select ‘Customer Center’ -> ‘AS Application/Inquiry’ from the top menu.
If you go to the AS application and inquiry page, there is an AS application, and enter the ‘customer code’.
The customer code is well written on the management card attached to the water purifier.
If you have lost your customer code, you can check it by selecting ‘Search’ under the customer code input field.
When looking up the customer code, identity verification is performed by entering the user name, mobile phone number, address, and product.
Kyowon Wells Water Purifier Customer Center Counselor Reception
The contact number for Kyowon Wells Customer Center is 1588-4113, and the consultation hours are from 9:00 am to 6:00 pm. You can apply for repairs through the customer center, and you can also apply for transfer and reinstallation.
Kyowon Wells water purifier moved and installed
Separation and reinstallation due to moving can be requested one week before the desired date, and can be requested through the Kyowon Wells Customer Center at 1588-4113.
When an engineer visits the application for separation and reinstallation, the product is separated, the user moves the water purifier, and the engineer visits the new location to reinstall the water purifier. If the user directly separates, consumables, etc. may be lost and costs may be charged, so please apply for separation and reinstallation through the customer center if possible.
For your reference, the cost of relocating and reinstalling the Kyowon Wells water purifier is a total of KRW 40,000 (KRW 15,000 for separation and KRW 25,000 for reinstallation).
Kyowon Wells water purifier quality guarantee period
Kyowon Wells water purifiers are mostly purchased as rentals. Depending on the product and the terms of the contract, you can rent from 3 to 6 years, and during the rental period, free AS is available in the event of a problem.
In some cases, a lump-sum purchase rather than a rental is guaranteed, which is guaranteed for one year from the date of purchase. However, please note that in the event of a malfunction due to user negligence, you may be charged for a fee even during the rental period or free after-sales service period.
Kyowon Wells water purifier filter replacement
Kyowon Wells water purifier filters are replaced free of charge every 3 months during the rental period. If the rental period has expired, the rental must be extended or the user must purchase and replace the filter himself.
Kyowon Wells genuine filters are not sold online, and compatible filters must be installed. If you extend the rental, a fixed maintenance fee will be spent every month, but the price of compatible filters is not cheap, so you can decide according to the situation and decide what is advantageous.
If you use the water purifier frequently, we recommend extending the rental, and if not, it is also a good idea to purchase a compatible filter and manage it yourself.
Questions about Kyowon Wells water purifier
What if the water purifier makes noise?
Please check the following 3 things.
1. The floor where the water purifier is installed must be flat.
If the chiller is tilted, it may generate friction noise during operation, so it must be installed horizontally on a flat and sturdy surface.
2. Check if the water purifier is in contact with other objects.
When the cooler operates, micro-vibrations occur, and if an object is in contact with the water purifier, noise is generated due to interference.
3. Why does the hum sound occur?
That’s normal. This is the noise generated when the chiller making cold water operates.
Why is the first cup of hot water lukewarm?
Kyowon Wells direct water purifier does not have a water tank. So, we applied the instantaneous heating method, but depending on the temperature of the raw water and the seasonal effect, the first hot water heating may not reach 85% of the maximum hot water. You can rest assured that the water comes out at normal temperature in 1-2 seconds after the hot water is turned on.
When cold water is not cool?
If the cold water is not cool, check the following 4 things.
1. Make sure the cold water switch is on. Check the cold water lamp and set the cold water status to ON.
2. Check if the mood LED or cold water indicator lamp is blinking. If it is blinking, contact Kyowon Wells Customer Center at 1588-4113.
3. If a large amount of cold water is taken in, re-cooling time (about 1 hour) is required.
4. Make sure that the back of the product is well ventilated. If there is poor ventilation at the back of the water purifier, heat may be generated inside the water purifier and the cooler may not operate properly.
When the water purifier tastes strange?
If the water purifier emits an unpleasant and unpleasant taste or smell, you need to check two things.
1. Has the water purifier not been used for a long time? If so, drain at least 1 liter of water and discard it.
2. If it is not number 1, you need to check whether the filter replacement period has passed.
If it is not 1 and 2, please contact customer service.
Can Kyowon Wells water purifiers be installed in underground water areas?
it’s possible. However, since groundwater contains various contaminants, it is necessary to use a filter suitable for groundwater. A suitable filter for groundwater is an RO filter. Install a water purifier with an RO filter.
So far, we have learned about Kyowon Wells water purifier customer center, as reception, and breakdown.